Terms of service
Terms of Service — Ihum
Last updated: May 2026
These Terms of Service govern your use of the Ihum website, products, subscriptions, and services. By accessing our website or purchasing from Ihum, you agree to these Terms.
If you do not agree with these Terms, please do not use our services.
1. General Information
This website is operated by Ihum.
Throughout the site, the terms “we”, “us”, and “our” refer to Ihum.
By visiting our website and purchasing products from us, you engage in our service and agree to be bound by these Terms of Service, including all policies referenced herein.
2. Eligibility
By using this website, you confirm that:
• You are at least 18 years old
• You are legally capable of entering binding agreements
• You will use our products only in accordance with applicable laws and regulations
3. Products & Services
Ihum sells supplements, wellness products, subscriptions, bundles, and related products.
We reserve the right to:
• Modify or discontinue products at any time
• Limit quantities purchased
• Refuse service or orders at our discretion
• Restrict sales in certain regions or countries
All product descriptions, pricing, and availability are subject to change without notice.
4. Health Disclaimer
Ihum products are intended for general wellness and lifestyle support only.
Statements on this website have not necessarily been evaluated by medical authorities unless explicitly stated.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Always consult a qualified healthcare professional before using supplements, especially if you are:
• Pregnant or breastfeeding
• Taking medication
• Under medical supervision
• Sensitive to ingredients
• Managing a medical condition
Use of our products is at your own risk.
Individual results may vary.
5. Orders & Billing
By placing an order, you agree that:
• All information provided is accurate and complete
• You are authorized to use the selected payment method
• Ihum may refuse or cancel orders suspected of fraud or abuse
If we cancel your order after payment, you will receive a refund where applicable.
6. Pricing & Currency
Prices are displayed in the currency shown on the website and may change without notice.
Ihum is not responsible for:
• Currency conversion fees
• Bank charges
• International transaction fees
• Customs or import charges outside the EU where applicable
7. Shipping & Delivery
Shipping times are estimates and not guaranteed.
Ihum is not responsible for delays caused by:
• Customs processing
• Carriers or postal services
• Weather conditions
• Incorrect shipping information
• Force majeure events
Risk of loss transfers to the customer upon delivery.
8. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy.
Due to hygiene and safety regulations, opened supplement products cannot be returned.
Customers must report damaged or incorrect orders within 48 hours of delivery.
9. Subscription Terms
Certain products may be offered as subscriptions.
By purchasing a subscription, you agree that:
• Payments are charged automatically based on the selected billing cycle
• Subscriptions continue until cancelled
• You are responsible for managing your subscription before renewal
• Orders already processed or shipped cannot be cancelled
Ihum reserves the right to modify subscription pricing or terms with reasonable notice.
10. Promotions & Discounts
Promotions, discount codes, and bundle offers:
• Cannot be combined unless explicitly stated
• May expire without notice
• May be revoked in cases of abuse or misuse
Sale items are generally non refundable.
11. Intellectual Property
All content on the Ihum website, including but not limited to:
• Logos
• Branding
• Product names
• Images
• Videos
• Designs
• Text
• Graphics
• Marketing materials
is the property of Ihum and may not be copied, reproduced, distributed, or used without written permission.
12. Prohibited Use
You may not use the website or products:
• For unlawful purposes
• To violate regulations or laws
• To infringe intellectual property rights
• To distribute malicious software
• To abuse refund systems or promotions
• To interfere with website security or operations
Violation of these Terms may result in termination of access or legal action.
13. Fraud Prevention
Ihum reserves the right to:
• Refuse suspicious orders
• Cancel transactions flagged for fraud
• Request identity verification
• Restrict access to customers abusing policies
Chargeback abuse or fraudulent claims may be reported to relevant authorities or payment providers.
14. Limitation of Liability
To the maximum extent permitted by law, Ihum shall not be liable for:
• Indirect damages
• Consequential damages
• Lost profits
• Health related outcomes
• Product misuse
• Allergic reactions
• Delayed deliveries
• Third party service failures
Our total liability shall never exceed the amount paid for the relevant product or order.
15. No Guarantees
Ihum does not guarantee:
• Specific health outcomes
• Physical performance results
• Cognitive results
• Sleep improvements
• Energy improvements
• Weight related outcomes
Results vary between individuals.
16. Third Party Services
Our website may integrate third party services including:
• Shopify
• Klarna
• Meta
• Google
• TikTok
• Payment processors
• Analytics tools
We are not responsible for third party platforms, policies, or outages.
17. Privacy
Your use of our services is also governed by our Privacy Policy.
By using our website, you consent to the collection and processing of information described in our Privacy Policy.
18. Governing Law
These Terms shall be governed by and interpreted in accordance with applicable laws and regulations.
Any disputes shall be handled in the appropriate jurisdiction determined by applicable consumer protection laws.
19. Changes To These Terms
Ihum reserves the right to update or modify these Terms at any time.
Changes become effective immediately upon publication on the website.
Continued use of the website constitutes acceptance of updated Terms.
20. Contact Information
For questions regarding these Terms:
Ihum Support
support@ihum.nl